Creating a culture of continuous improvement to transform your organization
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If you are interested in attending contact our Audience Development Team!
Why Exchange?
An Exchange is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged. The Exchange is an intimate environment that creates connections which become long-term partnerships. You will experience inspiring keynote addresses, in-depth case studies, structured networking and interactive discussion groups. The consultative one-to-one business meetings between attendees and solution providers are carefully scheduled throughout the Exchange to meet your specific business needs
EXCLUSIVE
Access to the Exchange is limited. Exchange delegates and sponsors are handpicked based on their ability to contribute at a strategic level, creating the ideal environment for idea generation. The OPEX Exchange is capped at 70 attendees, creating the optimal value of your time, peers, business meetings, and speaker events. You can expect only the cream of the crop to be in attendance.
STRATEGIC
A true peer-to-peer environment means that the executives taking the stage and those in attendance are of the same seniority level. The OPEX Exchange brings together a unique group of the most active contact center executives in the world today as they not only work to execute today’s plan but also develop the strategy for tomorrow.
BUSINESS-ORIENTED
A true peer-to-peer environment that sparks inspiration from Keynote Sessions, Think Tanks, MasterClasses, and 1:1 Business Meetings as you make connections with most innovative and cutting edge executives and solution providers in the industry today.
2018 Speakers Include:
Nigel Thurlow
Chief of Agile
Toyota
Karen Murrell
Chief of Emergency Medicine
Kaiser Permanente
Beric Alleyne
COO - Diversity & Inclusion
eBay
Jonathan Zwang
Former SVP IT Infrastructure
Ralph Lauren
Christy Hartner
Senior Vice President Advisory Services
Commerce Bank
Gregory North
Founder & President
Globe North
Madhuri Adettiwar
COO - Head of Program Management & Operations
GE Digital Solar
Alex Bacchetti
Chief Operating Officer
AMITA Health
Susan Brown
Executive Vice President, Wholesale Operational Excellence
SunTrust Bank
Ricardo Badillo
Director, Business Process Management and Automation
Western Union
Eugene Fernandez
Manager, Process Improvement
Marathon Petroleum Company
Karen Eber
Global Culture & Executive Development Leader
GE Power
Clint Westbrook
Vice President of Global Operational Excellence
Aramark
Milos Kresojevic
Global Innovation Architect
Freshfields Bruckhaus Deringer
Kevin Duggan
Founder
Institute of Operational Excellence
Dr E.J Johnson
Managing Organizational Excellence Consultant
Christiana Care Health System
What our delegates have to say:
The Unique Exchange Format
Watch this short video to get understanding how the Exchange format can work for you, tailored to your needs, you can see how our model has turned into a globally successful way of helping professionals like yourself network, benchmark and facilitate business strategy.
Highlights of the 2017 Exchange
Free Content View All
OPEX Exchange Post Event Report
If you weren’t at the PEX Exchange in June 2016, then you definitely missed out. However, we have put together a handy report with the key statistics, light-bulb moments and much more to give you a glimpse into the discussions.
OPEX Exchange Chicago Top 10 Investment Priorities 2017
Ahead of the 2017 Exchange in Chicago in June, attendees were asked what their top challenges were and where they plan to spend their budget over the next 6 - 18 months.
Visit the resource centre for more free reports, eBooks, infographics, interviews and more!
