Why Exchange?

An Exchange is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged. The Exchange is an intimate environment that creates connections which become long-term partnerships. You will experience inspiring keynote addresses, in-depth case studies, structured networking and interactive discussion groups. The consultative one-to-one business meetings between attendees and solution providers are carefully scheduled throughout the Exchange to meet your specific business needs


Access to the Exchange is limited. Exchange delegates and sponsors are handpicked based on their ability to contribute at a strategic level, creating the ideal environment for idea generation. The OPEX Exchange is capped at 70 attendees, creating the optimal value of your time, peers, business meetings, and speaker events. You can expect only the cream of the crop to be in attendance.


A true peer-to-peer environment means that the executives taking the stage and those in attendance are of the same seniority level. The OPEX Exchange brings together a unique group of the most active contact center executives in the world today as they not only work to execute today’s plan but also develop the strategy for tomorrow.


A true peer-to-peer environment that sparks inspiration from Keynote Sessions, Think Tanks, MasterClasses, and 1:1 Business Meetings as you make connections with most innovative and cutting edge executives and solution providers in the industry today.

2018 Speakers Include:

Nigel Thurlow

Chief of Agile

Karen Murrell

Chief of Emergency Medicine
Kaiser Permanente

Beric Alleyne

COO - Diversity & Inclusion

Jonathan Zwang

Former SVP IT Infrastructure
Ralph Lauren

Christy Hartner

Senior Vice President Advisory Services
Commerce Bank

Gregory North

Founder & President
Globe North

Madhuri Adettiwar

COO - Head of Program Management & Operations
GE Digital Solar

Alex Bacchetti

Chief Operating Officer
AMITA Health

Susan Brown

Executive Vice President, Wholesale Operational Excellence
SunTrust Bank

Ricardo Badillo

Director, Business Process Management and Automation
Western Union

Eugene Fernandez

Manager, Process Improvement
Marathon Petroleum Company

Karen Eber

Global Culture & Executive Development Leader
GE Power

Clint Westbrook

Vice President of Global Operational Excellence

Milos Kresojevic

Global Innovation Architect
Freshfields Bruckhaus Deringer

Kevin Duggan

Institute of Operational Excellence

Dr E.J Johnson

Managing Organizational Excellence Consultant
Christiana Care Health System

Who Attends The OPEX Exchange?

What our delegates have to say:

The Unique Exchange Format

Watch this short video to get understanding how the Exchange format can work for you, tailored to your needs, you can see how our model has turned into a globally successful way of helping professionals like yourself network, benchmark and facilitate business strategy.

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Highlights of the 2017 Exchange

Sponsors & Exhibitors
Media Partners