Why Exchange?

An Exchange is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged. The Exchange is an intimate environment that creates connections which become long-term partnerships. You will experience inspiring keynote addresses, in-depth case studies, structured networking and interactive discussion groups. The consultative one-to-one business meetings between attendees and solution providers are carefully scheduled throughout the Exchange to meet your specific business needs


Access to the Exchange is limited. Exchange delegates and sponsors are handpicked based on their ability to contribute at a strategic level, creating the ideal environment for idea generation. The OPEX Exchange is capped at 70 attendees, creating the optimal value of your time, peers, business meetings, and speaker events. You can expect only the cream of the crop to be in attendance.


A true peer-to-peer environment means that the executives taking the stage and those in attendance are of the same seniority level. The OPEX Exchange brings together a unique group of the most active contact center executives in the world today as they not only work to execute today’s plan but also develop the strategy for tomorrow.


A true peer-to-peer environment that sparks inspiration from Keynote Sessions, Think Tanks, MasterClasses, and 1:1 Business Meetings as you make connections with most innovative and cutting edge executives and solution providers in the industry today.

Past Speakers Include:

Brian Williams

Head of Continuous Improvement
Voya Financial

Christy Hartner

Senior Vice President Advisory Services
Commerce Bank

Gaurav Sharma

VP - Card Portfolio Management
Discover Financial

Laurie Brooks

IT Business Process Architecture - Sr. Principal
Kellogg Company

David Hamilton

Associate Partner
McKinsey & Company

Richard Aldridge

Chief Executive Officer
Climate Control Group

Elizabeth Shapiro-Koplin

Senior Vice President and Senior Director, MPF® Risk Management
Federal Home Loan Bank of Chicago

Sabi Singh

Chief Operating Officer
University of Iowa Hospitals & Clinics

Anthony Calkins

Vice President, MPF® Risk Management
Federal Home Loan Bank of Chicago

Aaron Schrems

Head of Business Transformation & Change Management
BMO Harris Bank

Gaurav Swarup Bhatnagar

Managing Partner
Co-Creation Partners

Jane Sun

Director Operational Excellence
Optum Health

Steven Wilson

Managing Partner
Wilson Perumal & Co.

Loren Bishop

Vice President - Director of Lean Management Office
State Street

Erik Anderson

Workplace Analytics Consulting Lead
Microsoft Workplace Analytics

Mia Leondakis

Vice President, Business Transformation & Automation

Patrick Petitti

Co-founder and CEO

Rick Szromba

Director Operational Excellence

Pat Mascia

General Manager - Industrial Sector

Gregory North

Founder & President
Globe North

Neil Simpson

Founder & Principal Consultant

Aboubacar Cissokho

Head of Discover Network's Lean Center of Excellence
Discover Financial

Anant Gupta

Global Head of Enterprise Architecture

Hauke Schupp

Senior Vice President, Operational Excellence

Alexander Rinke


Charles Brown

Director Operational Excellence & Efficiency
Interline Brands - The Home Depot

Brian Hoffman

Chief Enterprise Architect

Tavis Addison

Lean and Process Excellence Manager
Discover Financial

Chris Wiseman

Plant Manager
Bimbo Bakeries

View All Speakers

Who Attends The OPEX Exchange?

What our delegates have to say:

The Unique Exchange Format

Watch this short video to get understanding how the Exchange format can work for you, tailored to your needs, you can see how our model has turned into a globally successful way of helping professionals like yourself network, benchmark and facilitate business strategy.

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Highlights of the 2017 Exchange

Sponsors & Exhibitors
Media Partners